How do I request a return?

Please contact Aurora within 14 days of delivery to request a return.

What condition must returns meet?

Items must be unused, unworn, unwashed, and returned in original packaging with tags attached.

Which items cannot be returned?

For hygiene reasons, beauty products, earrings, and opened personal-care items cannot be returned.

When will my refund arrive?

Once approved and received, refunds are issued to your original payment method within 5–10 business days.

What if my order arrives damaged?

If your item arrives damaged or incorrect, contact us promptly with photos so we can help.