Returns & refunds

Refund Policy

Effective 15 October 2026. Aurora is operated by ONE DIGITAL COLLECTIVE (Singapore UEN 53198615D). For return help, email support@aurora.fashion with your order number. Please wait for our return address and instructions before sending an item.

Change-of-mind returns

You may request a return within 14 days after delivery for an unused, unworn item in its original condition with any tags and accessories. Contact us within that period. If approved, send it back using the instructions we provide. You pay the return postage for a change-of-mind return. We cannot accept an item that has been worn, used or damaged after delivery, except where your legal rights require otherwise.

Wrong, damaged or faulty items

Contact us promptly with your order number and clear photos if an item arrives wrong, damaged or faulty. We will investigate and offer an appropriate replacement or refund. Aurora will cover reasonable return postage we ask you to incur for an accepted wrong, damaged or faulty item.

Refund timing

Once we receive and inspect an approved return, we will tell you the outcome and initiate any refund to the original payment method within 10 business days. Your card issuer may take longer to show the credit. If an order cannot be fulfilled before dispatch, we will refund the affected item in full. This policy does not reduce rights that cannot be excluded under applicable consumer law.